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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Theresa Meadows

Theresa Meadows

October 2, 2024

5  out of  5
rating by Theresa Meadows
"Hi, My husband and I switched State Farm offices from Cincinnati Ohio to Florence Kentucky and we are so pleased we chose Cindy Cason’s office. We were asked by Cindy to meet and get to know each other and we met Chris Jett. We began just getting to know each other and we went through our policies to see if what we have in our policies was correct and if there were any changes we wanted to make, we are very happy with our policies. We started talking about past claims and if there was anything that we had questions or concerns about them and Chris listened to us and the last claim we made we weren’t happy with the way it was finalized but we didn’t think that there was any more to be done about it. We talked with Chris more about it and he looked into it further and found that there was some confusion in how it was handled so he followed up with the claims department and in the end we were eligible for more money! My name is Theresa Meadows and my husband Kevin and I would highly recommend the Cindy Cason Ins and Fin Svc Inc as well as Chris Jett and all of her other staff. They truly are willing to help you with any of your insurance needs! I know you can only give them 5 stars but if it was possible we would give them 10 stars."
We responded:
"Theresa, we are so thrilled to have assisted you! We do our best to assist our policy holders by listening, assisting, and providing the best value we can! Most people don’t love figuring out insurance so we pride ourselves with helping figure it all out. It’s what we do! Thank you for the 5-star review! We appreciate your business!"
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Jason Harden

September 18, 2024

5  out of  5
rating by Jason Harden
"Jason from this office has been remarkable to work with. He has continuously gone above and beyond to accommodate my situations and provide us with coverage that has been affordable and better than what we had. I highly recommend their services."
We responded:
"Thank you, Jason! Thrilled to hear that Jason was able to provide to you improved coverage and at a better value! We appreciate you. Please let us know if you need anything. "
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Darren Neely

September 18, 2024

5  out of  5
rating by Darren Neely
"So thankful for Jason, at Cindy Cason State Farm, for guiding me with a policy for my house and automobiles. He worked with a satisfying plan to meet my budget and has followed up with a phone call to see if I have any questions, etc."
We responded:
"Thank you, Darren, for recognizing Jason’s 5-Star service! We appreciate your business and look forward to continuing to take good care of you! Thank you!"
Profile photo of Christy Burnett

Christy Burnett

August 30, 2024

5  out of  5
rating by Christy Burnett
"State Farm has been my insurance of choice since I first started driving. Each agent office I have worked with for 25 years has been warm, welcoming and supportive. From home, to auto, to multiple other policies they have helped me navigate each step with confidence and ease. While you hope that you never have to use an auto policy when you put one in place I did find myself in a position recently where I was in a collision with another SF policy holder. Despite what felt like it could be conflict of interest David guided me through each step of the claim process. At a time when I was most in need of guidance and help he patiently sat with me and helped answer each question, sat on the phone with me to help move the process forward and provided next steps and suggestions. I always have a lot of questions and David was able to answer these for me. Despite it being a serious incident I can say that nearly everything is wrapped up 2 weeks later and I owe a lot of gratitude to David and all staff of this branch. It was heartwarming to walk into their office following the incident and everyone came out to ask me how my son and I were doing. I'm grateful to have such an incredible team supporting me!"
We responded:
"Christy, we are so grateful you are okay! Thank you for recognizing David and the assistance he provided you. We do our best to offer service to our clients. You are part of our family and we will do whatever we can to make sure you are taken care of! Thank you for trusting us with your insurance and financial needs. Be safe out there 🩷"
Profile photo of Maximilian Opalinski

Maximilian Opalinski

August 29, 2024

5  out of  5
rating by Maximilian Opalinski
"I worked with Eric to set up car insurance on my first vehicle recently. I don't know much about cars or insurance but Eric made this process very easy and made sure i got the best rate possible. Thanks Eric and State Farm for making this very easy!"
We responded:
"Thank you, Max, for taking time for the 5-Star review! We strive to get you the best coverage for your budget. We do insurance every day - you don’t - so we work to make sure the process is easy for you! We are here for you! "
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Jeremy Dinn

August 21, 2024

5  out of  5
rating by Jeremy Dinn
"Eric took his time and we went through a whole gamut of things and were able to reach the best solution for me. I am very happy with the service that I received."
We responded:
"Jeremy, we’ve loved having you as a customer and always want to adjust and adapt to life’s changing needs with you! Thank you for the review!"
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Mike Huffaker

August 21, 2024

5  out of  5
rating by Mike Huffaker
"I was working with Jason and he was able to meet all my car insurance needs in a timely and professional manner. Also, I did a fair amount of research and I feel I received the best price possible. I highly recommend Jason at State Farm if you want a great company and great rates."
We responded:
"Thank you, Mike! We aim to provide the best overall value. Let us know if you need anything!"
Profile photo of Courtney Hammons

Courtney Hammons

August 16, 2024

5  out of  5
rating by Courtney Hammons
"Jason and Cindy made my experience feel personal and warm, it was professional and friendly, that’s hard to find these days with insurance companies now that everything is remote or automated and seems robotic and cold. Super genuine and great team! Also Cindy has a local office which is a huge plus!"
We responded:
"Courtney, it was so nice to meet you! Thank you for the 5-star review! We will always avail ourselves to you and look forward to taking great care of you! "
Profile photo of Gwendolyn Teegarden

Gwendolyn Teegarden

August 14, 2024

5  out of  5
rating by Gwendolyn Teegarden
"I just recently took my auto insurance out with State Farm Addy Union, Ky. Cindy Cason State Farm Insurance Agency. The agent that helped me was Jason he was so much help making sure I understood all about the insurance I got automobile and also Renters coverage. He was very helpful and polite. I want to thank him so much for everything he done for me. It was so nice to be able to have someone explain it all to me that didn't mind answering all the questions I had to ask. Thankyou Jason very much. And Thank Cindy Cason for having such a polite and helpful employee working for your company. Good Bless You All."
We responded:
"Thank you, Gwendolyn, for recognizing Jason’s 5-Star service! Everyone deserves professionalism and kindness. I’m so glad that is what you received at my agency. We look forward to taking good care of you! Thank you for trusting us with your insurance needs. "
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Missy Robinson

June 3, 2024

5  out of  5
rating by Missy Robinson
"Fast and friendly service switching over my car insurance. Best part is their rates are saving me money."
We responded:
"Thank you for the 5-Star review, Missy! We are thrilled to get you the coverage you want at a great value. We will provide you great service, too, at Cindy Cason State Farm! Thank you for your business!"
Profile photo of Michael Soward

Michael Soward

May 3, 2024

5  out of  5
rating by Michael Soward
"Excellent customer service. Low monthly payments. Cant ask for more. Asked for a delay in payment due to financial struggle. Answered immediately with help and a solution. Wouldn’t want to have insurance anywhere else!"
We responded:
"Thank you, Michael! We appreciate you. Thank you for taking the time to leave us a review! ⭐️⭐️⭐️⭐️⭐️"
Profile photo of Sandra Rusch

Sandra Rusch

April 30, 2024

5  out of  5
rating by Sandra Rusch
"Jason was very helpful and got me a great price for my auto insurance that I highly appreciate. Everyone needs a break in prices these days. State Farm and Jason helped me get mine! Recommend highly!"
We responded:
"Thank you, Sandra! So glad we could offer you a great value and that Jason provided you with 5-Star service! 😀 Thank you for allowing us to provide for your insurance needs! "
Profile photo of Anshu Shrivastava

Anshu Shrivastava

April 19, 2024

5  out of  5
rating by Anshu Shrivastava
"Pretty fast & easy experience."
We responded:
"Thank you, Anshu! We want to be easy to do business with so I’m glad that was your experience! Thank you for the review!"
Profile photo of Sonya Rampenthal

Sonya Rampenthal

April 8, 2024

5  out of  5
rating by Sonya Rampenthal
"David always goes above and beyond to help me and takes care of any issues I’m conquering. They are very supportive and kind. Highly recommend!!!"
We responded:
"Thank you, Sonya! Thank you for recognizing David. He does do a great job assisting our insureds! And, if we can be anything, we try to be kind! Thank you, Sonya, we appreciate you!"
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Amy Jenny

April 2, 2024

5  out of  5
rating by Amy Jenny
"I worked with Chris about switching my car and renters insurance and he went the extra mile for me! Not only was he extremely personable, but also very knowledgeable and helpful! Based on the service alone, I would recommend this office and Chris! 10 out of 10 experience!"
We responded:
"Thank you, Amy! We try to be easy to do business with and provide 5-star service in the process! Thank you for recognizing Chris and our agency!"
Profile photo of Judi Nussbaum

Judi Nussbaum

March 28, 2024

5  out of  5
rating by Judi Nussbaum
"Jason at Cindy's office was awesome. So helpful and polite. Explained everything in detail I definitely recommend."
We responded:
"Thank you, Judi, for taking the time to recognize Jason’s 5-Star service! We appreciate you! Please let us know if you ever need anything. Thank you so much. "
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mahlia may

March 28, 2024

5  out of  5
rating by mahlia may
"Cindy Cason State Farm has a great team when I was in need Jason jumped on helping and made me feel reassured"
We responded:
"Thank you, Mahlia, for the 5-Star Google Review and recognizing Jason! We appreciate your business over the years and look forward to continuing to take care of you! Thank you for allowing us to provide for your insurance and financial needs. "
Profile photo of Jen Tucker

Jen Tucker

February 1, 2024

5  out of  5
rating by Jen Tucker
"So happy I requested a quote on the State Farms website! Within 48 hours I now have alot MORE and GREAT coverage on my two vehicles and home insurance. Not to mention, saving $947.16 from the auto policies and $624.62 on my homeowners insurance. Yes, you read that right! Saving $1,571.78 total for more coverage. Top it off Chris was great to work with. He's very professional, punctual, personal and quick to save you money with the best coverage. If you are looking for a new insurance company, you just found it! They truly have made my year! My properties are now protected with great insurance and I no longer will be stressing out over the bill!"
We responded:
"Thank you for the 5-star review, Jen! So happy to have you properly covered and at a great value! Yay! Welcome to our agency and let us know if you need anything! We appreciate your business!"
Profile photo of Mixxed Motivation

Mixxed Motivation

January 10, 2024

2  out of  5
rating by Mixxed Motivation
"UPDATE: They canceled on me because my car didn't have a push start button. Even though I stated that it didn't have one when applying for insurance. Very inconvenient all because someone did their job wrong. Jason Vernatter helped get me a quote for almost 50% off my original car insurance payments. He was very kind and even discussed life insurance with me, which I also got! 10/10 would recommend State Farm and Jason Vernatter!! Thank you!"
We responded:
"Unfortunately, many insurers are not insuring various models of your make of vehicle due to their high theft rates. I’m sorry if there was a misunderstanding at application about whether you had a push-start or key-start engine. Jason understood you to say you had a push-start. When your application arrived to State Farm’s Underwriting dept and it was determined (based on your VIN) that it was a key start, we were notified that the policy would cancel. We certainly are disappointed and, as a small business owner, I certainly want to do business with you and I’m truly disappointed that I’m unable to. All the best to you. ——— Thank you, Ivy! We enjoy providing helpful, friendly service! Thank you for the shoutout to Jason, too! Please know that we are here for you and your family. Let us know if you need anything. "
Profile photo of Verdant Borealis

Verdant Borealis

January 8, 2024

5  out of  5
rating by Verdant Borealis
"Chris Jett has wonderful customer service skills, was nothing but helpful with my experience, highly recommend."
We responded:
"Thank you so much! We want to provide excellent customer service and I’m glad Chris could do that for you! We appreciate you!"
Profile photo of Austin Schultz

Austin Schultz

December 30, 2023

5  out of  5
rating by Austin Schultz
"Jason was incredible to work with. He was able to show me all of my different options for my new truck and did it all in 1 day! He also made the payment process amazingly easy. Thank you Jason!"
We responded:
"Thank you for recognizing Jason and for the 5-Star review! I’m so glad we could get you the perfect coverage for your needs! Let us know if you need anything!"
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xbrigx_ 00

November 20, 2023

5  out of  5
rating by xbrigx_ 00
"Chris Jett is the agent I work with and I’ve never an agent who is as willing to help you as he is. His attention to detail is impeccable, and his spirit and attitude are so wonderfully contagious. Highly recommend"
We responded:
"Thank you for recognizing Chris and for the 5-star review! We work hard to take care of our customers and look forward to taking good care of you!"
Profile photo of Melissa Purvis

Melissa Purvis

October 24, 2023

5  out of  5
rating by Melissa Purvis
"I had an amazing experience when I reached out for a quote. I was treated as a person and not just another monthly payment. I was so impressed and happy with time spent and the quote that I switched right on the spot!!! Recommend to anyone who is insurance shopping, you will not be disappointed. 10/10"
We responded:
"Thank you, Melissa! Your review is very much appreciated and so are you! We want to provide you the best service and have you as a customer for life!"
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Samantha Justice

October 12, 2023

5  out of  5
rating by Samantha Justice
"Chris helped me get exactly what I needed for my business insurance!"
We responded:
"As a small business ourselves, we love insuring other small businesses! We are honored to help you protect what you’ve worked so hard to build. Thank you for your business and the 5-Star review! We are here for you!"
Profile photo of Mandi Moore

Mandi Moore

October 6, 2023

5  out of  5
rating by Mandi Moore
"Chris was very helpful in helping us switch our auto and home insurance. He was very thorough and was able to assist us in adding additional coverage, while saving us money. I would HIGHLY recommend him for your insurance coverage needs."
We responded:
"Thank you, Mandi, for taking the time to leave us a review! We are thrilled that we could offer you a better value! We are here to provide you great service. Let us know if you need anything. Thank you for your business!"